Privacy Notice

Concept Fire & Security Solutions Ltd (CFSS), is committed to protecting the privacy of visitors to this website and Customers. It is important that our users understand how we collect, use and disclose Personal Information (as defined below).

This Privacy Notice describes our practices related to Personal Information collected through CFSS websites and mobile applications, unless there is a separate privacy notice for a particular website or mobile application.

 

Personal Information

“Personal Information” is information through which a natural person is identifiable or may be identified. Concept Fire & Security Solutions Ltd., may collect, use and process your Personal Information in order to provide you with services, products or information that you request.

The collection of information will be transparent to you, and you will have the opportunity to decide whether or not to provide it. If you choose not to provide any of the Personal Information requested, Concept Fire & Security Solutions Ltd., may be unable to complete your transaction, or provide the information, services or products you have requested.
Concept Fire & Security Solutions Ltd may collect information, including Personal Information, from you when you submit a form or request, or register a product with Concept Fire & Security Solutions Ltd, such as:  name, physical address, the company for whom you work, phone number, email address and fax number.

Concept Fire & Security Solutions Ltd may also ask you to provide information about the product you are registering or the person/company that installed or maintains it.

Concept Fire & Security Solutions Ltd may also collect information through your use of our Websites or Apps, such as device identifiers, IP address, log files, and location data.

We might need to collect other information for a specific form, feature, or other service that you may use or request. The content of such information will vary depending on the method of collection and the specific purpose(s) for which the information is being collected.

 

Why does Concept Fire & Security Solutions Ltd collect your Personal Information?

Our purpose in collecting this information is to provide customised services and content relevant to your specific needs and interests. Your information may be used by Concept Fire & Security Solutions Ltd to carry out our contractual obligations, authenticate you as a user and allow you access to certain areas of our Website or social media sites or allow you to apply for a position at Concept Fire & Security Solutions Ltd.

Personal Information collected on a Website may be used to: 

  • Provide requested information, items, or services;
  • Advertise products, services, promotions and events relating to Concept Fire & Security Solutions Ltd;
  • Improve our products, services, surveys, and Website
  • If you are applying for a job, evaluate your interest in and/or allow you to apply for employment with Concept Fire & Security Solutions Ltd;
  • Obtain your location data in order to provide requested information or services;
  • Protect against fraud or investigate suspected or actual illegal activity;
  • Screen against sanctions and antiterrorism lists as required by law;
  • Respond to a legitimate legal request from law enforcement authorities or other government regulators;
  • Develop new offerings, improve the quality of our products, improve and personalize user experience, and better prepare future content based upon your interests and those of our general user population; or
  • Conduct investigations to ensure compliance with, and comply with, legal obligations.

Except where used in support of a contract with you or to fulfill a legal obligation, our use of your Personal Information will be only for legitimate business interests as set out above.

 

Does Concept Fire & Security Solutions Ltd use your Personal Information to contact you?

Concept Fire & Security Solutions Ltd may use the Personal Information you provide to contact you about products, services, promotions, special offers, surveys, and other information that may be of interest to you. If you prefer not to receive such communications, please let us know by sending an email to enquiries@conceptfiresec.com. Also, Concept Fire & Security Solutions Ltd will ensure that any marketing communications sent by electronic means will provide a simple method for you to opt-out or unsubscribe. Please note that if you unsubscribe from marketing communications, you may continue to receive communications about your account or transactions with us.

Does Concept Fire & Security Solutions Ltd share the information it collects?

Concept Fire & Security Solutions Ltd will not sell or otherwise transfer or share your Personal Information outside of the company.

How does Concept Fire & Security Solutions Ltd secure Personal Information?

Concept Fire & Security Solutions Ltd is committed to ensuring the security and integrity of Personal Information. Concept Fire & Security Solutions Ltd has adopted reasonable physical, electronic and managerial procedures to safeguard your Personal Information. However, due to the nature of Internet communications, we cannot guarantee or warrant that your transmission to us is secure.

How can you correct, change or delete your information held by Concept Fire & Security Solutions Ltd

You may request to access, update, correct, change, or delete your Personal Information at any time. Concept Fire & Security Solutions Ltd will use reasonable efforts to timely update and/or remove information. To protect the user’s privacy and security, Concept Fire & Security Solutions Ltd will take steps to verify the user’s identity before making any requested change. To access, change, or delete your Personal Information, to report problems with the Website, to ask questions or to raise concerns, send an email to enquiries@conceptfiresec.com.

Please note that while we will assist you in protecting your Personal Information, it is your responsibility to protect your passwords and other access credentials from others.

 

Use of Cookies

Concept Fire & Security Solutions Ltd may use cookies on this Website. Cookies are small text files sent to and stored on users’ computers. We use cookies to allow the Website to recognise repeat users, facilitate users’ access to the Website, and allow the Website to compile aggregate data that will allow content improvements. Cookies do not damage users’ computers or files. If you do not want cookies to be accessible by this, you should adjust the settings on your browser program to deny or disable the use of cookies. However, denying or disabling cookies or similar technology may prevent you from accessing some of our content or using some of the features on the Website. Concept Fire & Security Solutions Ltd may also use cookies and similar technology placed by one of our business or advertising partners to enable Concept Fire & Security Solutions Ltd to learn which advertisements bring users to our Website.

 

IP Addresses

An Internet Protocol (IP) address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

Concept Fire & Security Solutions Ltd may collect and keep track of IP addresses to, among other things:

  • Maintain Website safety and security;
  • Restrict access to our Websites to certain users;
  • Troubleshoot technical issues; and
  • Better understand how Concept Fire & Security Solutions Ltd Website is used.

 

Social Network Information

Social network information is any information that you permit a third party social network to share with third party application developers such as Concept Fire & Security Solutions Ltd. Social network information includes any information that is part of your profile on a third party social network. Such social network may include, but is not limited to, Twitter, Facebook, google+.

To find out how your information from a social network may be obtained by us (or other third party application developers), please go on the settings page of the relevant social network.  Furthermore, you acknowledge that we may use your Personal Information to match information with a social network for advertising purposes.

Concept Fire & Security Solutions Ltd cannot make assurances about the security of information that you share with third parties, including information you share with social media sites.

 

How long do we keep your Personal Information?

The Personal Information you provide to Concept Fire & Security Solutions Ltd is only kept for as long as it is reasonably necessary for the purposes for which it was collected, taking into account our need to comply with contractual obligations, resolve customer service issues, comply with legal requirements and provide new or improved services to users. This means that we may retain your Personal Information for a reasonable period after you stopped using the Concept Fire & Security Solutions Ltd services. After this period, your Personal Information will be deleted from all systems of Concept Fire & Security Solutions Ltd without notice.

Users from the EU: You have the right to lodge a complaint with your national or state data protection authority, which may also be known as a supervisory authority. You also have the right to: (i) request access to and correction or erasure of your Personal Information; (ii) seek restrictions on; or (iii) object to the processing of certain Personal Information, and seek data portability under certain circumstances. To contact CFSS about a request to access, correct, erase, object or seek restrictions or portability, please use the contact methods indicated at the end of this notice.

Users from the US: CFFS does not collect Social Security Numbers through its websites. CFFS does, however, collect Social Security Numbers where required by law, such as for tax and payroll purposes for its employees. When CFFS collects and/or uses Social Security Numbers, CFFS will take proper care by protecting confidentiality, limiting access on a need-to-know basis, and implementing appropriate technical safeguards and retention plans.

 

How might CFFS change this Privacy Notice?

As CFFS expands and improves its Websites and its Apps, we may need to update this Privacy Notice. This Privacy Notice may be modified from time to time without prior notice. We encourage you to review this Privacy Notice on a regular basis for any changes. Substantive changes will be identified at the top of the Privacy Notice.


How can you contact Concept Fire & Security Solutions Ltd?

If you have any comments or questions about this Privacy Notice or to obtain information on the manner in which we or our service providers treat your personal information please do not hesitate to contact us. If you have questions about Concept Fire & Security Solutions Ltd privacy practices in general, please email enquiries@conceptfiresec.com.